Privacy Policy

Last Updated: June 30, 2026

MoonCloud Labs ("MoonCloud Labs," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, mobile applications, and related services.

This Privacy Policy applies to MoonCloudLabs.com, Scenez, Loftti, Moon World, and any current or future applications published by MoonCloud Labs.

By using our website or apps, you agree to this Privacy Policy.

Information We Collect

Information You Provide

When you contact us through our website or request support, we may collect information you voluntarily provide, including your name, email address, device information, screenshots or attachments, and messages submitted through our contact forms.

We only collect information necessary to respond to your request or provide customer support.

Automatically Collected Information

When you use our website or apps, certain information may be collected automatically, including your device model, operating system version, language, country or region, app version, crash reports, anonymous analytics, and your IP address when visiting our website.

This information helps us improve app performance, diagnose issues, and enhance the player experience.

In-App Purchases

All purchases made within our apps are securely processed through the Apple App Store or Google Play.

MoonCloud Labs does not collect or store your payment information, including credit card numbers.

We may receive purchase confirmations from Apple or Google solely to verify purchases and assist with customer support.

Analytics

We may use third-party analytics services to better understand how players use our games.

Analytics providers may collect anonymous information such as app usage, feature engagement, device information, session duration, crash reports, and general geographic region.

This information is used only to improve our products and provide a better player experience.

Advertising

Some MoonCloud Labs applications may display advertisements.

Advertising partners may collect anonymous device information to deliver and measure advertisements.

Advertising services may include Google AdMob, Unity Ads, AppLovin, or other advertising providers. These providers operate under their own privacy policies.

Cookies

Our website may use cookies to improve website functionality, remember your preferences, analyze website traffic, and help prevent spam.

You may disable cookies through your browser settings, although some website features may not function properly.

Children's Privacy

Our games are designed for a broad audience.

We do not knowingly collect personal information from children without appropriate legal permission where required.

If you believe a child has provided us with personal information, please contact us so we can investigate and remove the information if appropriate.

How We Use Information

We use the information we collect to operate and maintain our website and apps, respond to customer support requests, improve gameplay and user experience, fix bugs and technical issues, analyze product performance, prevent fraud and abuse, maintain security, and comply with legal obligations.

We do not sell your personal information.

Sharing Information

We may share limited information with trusted third-party service providers that help us operate our services, including analytics providers, crash reporting services, cloud hosting providers, customer support tools, Apple, and Google.

These providers receive only the information necessary to perform their services.

Data Retention

We retain information only as long as necessary to provide customer support, improve our services, maintain security, and comply with legal obligations.

Support communications may be retained to assist with future requests.

Your Rights

Depending on your location, you may have the right to request access to your personal information, correct inaccurate information, request deletion of your information, or withdraw consent where applicable.

To exercise these rights, please contact us using the information below.

Data Security

We take reasonable administrative, technical, and physical measures to protect your information.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

Third-Party Services

Our website and applications may link to or integrate with third-party services, including the Apple App Store, Google Play, TikTok, YouTube, social media platforms, analytics providers, and advertising providers.

These third-party services maintain their own privacy policies, and we encourage you to review them.

International Users

Our website and applications are available worldwide.

Your information may be processed or stored in countries outside your own.

By using our services, you consent to the transfer of your information where permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us.

MoonCloud Labs

Website: https://mooncloudlabs.com

Email: [email protected]